Refund policy

All products purchased from the JaansReloved online store are eligible for exchange only, and can be processed online.

You may request an exchange if you received the wrong item or if the product is faulty or damaged.

Please note that exchange requests must be made within 7 days of delivery.

We do not offer refunds at this time.

Condition Guidance Chart
★★★★★ 5-Star (Brand New)	Brand new items with original retail tags still attached. This tier features our most exclusive high-end labels and luxury designer pieces in untouched condition.
★★★★ 4-Star (Excellent)	Items that look and feel brand new but do not have tags. These are high-quality, modern pieces with no signs of wear, fading, or usage.
★★★ 3-Star (Very good)	Extremely clean and very lightly handled. If any minor dust or surface lint is present, it is 100% removable. The item is guaranteed to arrive looking fresh and crisp.
★★ 2-Star (Good)	The item shows noticeable signs of wear but remains fully wearable. Minor stains may be present (removal not guaranteed). Small, repairable imperfections such as a missing button or faulty zipper may occur. Light visible lint may also be present.

Condition Guidance Chart

★★★★★ 5-Star
(Brand New)

Brand new items with original retail tags still attached. This tier features our most exclusive high-end labels and luxury designer pieces in untouched condition.

★★★★ 4-Star
(Excellent)

Items that look and feel brand new but do not have tags. These are high-quality, modern pieces with no signs of wear, fading, or usage.

★★★ 3-Star
(Very good)

Extremely clean and very lightly handled. If any minor dust or surface lint is present, it is 100% removable. The item is guaranteed to arrive looking fresh and crisp.

★★ 2-Star
(Good)

The item shows noticeable signs of wear but remains fully wearable. Minor stains may be present (removal not guaranteed). Small, repairable imperfections such as a missing button or faulty zipper may occur. Light visible lint may also be present.

Your cart is empty

Your cart

Estimated total

Refund policy

Refund policy

🎉 Welcome New Customer!